Terms and Conditions

Inclusions
Unlimited Mileage
Collision Damage Waiver (CDW)
Theft Waiver (THW)
Airport Surcharge
Vehicle Monitoring Fee
VAT
Insurance Coverage
Collision Damage Waiver (CDW), Theft Waiver (THW)
It is included in your rental amount.
Collision damage waiver reduces the customer’s damage responsibility to the excess/deductible amount.
The excess amount for CDW depends on the vehicle groups:
The maximum excess amount for Mini vehicle groups is 500 EUR.
The maximum excess amount for economy vehicle groups is varying from 600 - 700 EUR.
The maximum excess amount for compact vehicle groups is 700 - 800 EUR.
The maximum excess amount for intermediate vehicle groups is 900 - 1200 EUR.
The maximum excess amount for standard vehicle groups is 1000 EUR.
The maximum excess amount for luxury vehicle groups is 2400 EUR.
The maximum excess amount for premium is 3600 EUR.
Theft Waiver (THW)
It is included in your rental amount.
It reduces the client's financial responsibility for loss or theft to the vehicle 
to the sum of the deductible.
The excess amount for THW depends on the vehicle groups:
Transferable Insurance Coverage
The following insurance type(s) Supplemental Liability Insurance (SLI), Collision Damage Waiver (CDW), 
Theft Waiver (THW), Third Party Liability (TPL) is (are) not included in the rental amount.
Insurance from Venezuela, Puerto Rico and Canada are accepted.
The following Insurance companies: State Farm, Liberty Mutual, Geico, All State, Infinity, Progressive, USAA, Nationwide, e-surance and Farmers is(are) not accepted
The insurance must be valid for at least 15 days from the pick-up date.
If you do not comply with the insurance requirements of the supplier OR your credit card coverage is 
not enough / does not provide coverage 
for the rented vehicle, it is mandatory to purchase insurance at the rental desk in order to rent the vehicle.
Please check at the rental desk for more information.
Excess Reduction
In the event of an accident, Super Collision Damage Waiver (Super CDW) reduces your excess amount 
varying from EUR 250 to EUR 2400 (depending on the vehicle groups)
The price of Super CDW varies according to the vehicle groups which are as follows:
EUR 11 per day - For Mini vehicle groups.
EUR 12-14 per day - For economy vehicle groups.
EUR 15-18 per day - For compact vehicle groups.
EUR  19-28 per day - For intermediate vehicle groups.
EUR 23 per day - For standard vehicle groups.
EUR 44 per day - For luxury vehicle groups.
EUR 55 per day - For Premium vehicle groups.
If renter opts for SCDW, a refundable deposit varying from EUR 250 to EUR 2400 (depending on the 
vehicle groups) will be blocked on the credit card.
It may not cover Glass, tyres and other accessories. Super CDW is optional and can 
be purchased at the rental desk. For more information 
please check at the rental desk.
Drivers Age
The minimum driver’s age is 21 years and the maximum driver’s age is 70 years.
For Standard, Luxury and Premium cars driver must have minimum 27 years and five 
years valid driver licensed.
Young Driver Surcharge
From the Age 21 to 25 Years old, young driver surcharge will apply of 10 EUR Per Day.
Driver’s License
Driver must present a full and valid driving license which has been held for a 
minimum of 2 years with no major endorsements. Also, a valid ID card or passport 
would be required at time of pick up.
Domestic driving license issued in the US, Canada and Australia is accepted without 
an international driving license.
An International Driver’s License (IDL) or a certified translation is mandatory is 
the driver’s license is not in English/Roman alphabet. International driver license 
or a certified translation must be accompanied by the original domestic license of 
the driver.
The following documents are mandatory to present at the time of vehicle pick up: Personal ID card or passport, driver's license and Proof of actual residence, 
without postal codes, possible via "utility bill", e.g. electricity bill.
Fees
Airport surcharge is included in the rental amount.
Other fee:
1. If the vehicle keys are lost or stolen, a fee of EUR 300 will apply.
2. You are responsible for the cost of any parking fines, other penalties, and loss 
of vehicle keys/documents etc. incurred whilst 
the vehicle is contracted to you. The rental office will pass the relevant charges 
on to you plus any administrative expenses.
3. In case of Losing documents, a fee of EUR 150 will apply.
4. In case of wrong fuel , a fee of EUR 800 will apply.
Breakdown Assistance
Breakdown assistance is available free of charge. If breakdown is required due to customers fault additional charge will apply depending on 
the situation. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire.
Fuel Policy
The vehicle will be supplied with a full tank of fuel and must be returned full. Otherwise, a 
refuelling fee will be charged on your return. Fuel charges are payable at the rental desk unless 
otherwise stated. Supplier's fuel policy change from time to 
time, please confirm at rental counter.
Please Note: The vehicle must be refuelled within 10 km to 12 km of the return 
station and the renter must present the receipt 
from the petrol station to confirm that the vehicle is returned with the same fuel tank.
Mileage Policy
Unlimited
Cross Border Travel
Cross border travel is allowed with prior written approval from the rental desk.
Cross border travel is not allowed to Kosovo, Albania, Ukraine.
If the client goes beyond the limits and does not notify the rental company, the client will pay 
additional costs and he/she alone is responsible for all possible damages.
VAT
VAT is included in the rental price. However, for all the optional extras or special equipment, 
or extra services, VAT would be levied separately.
Payment Methods and Deposit
Only Visa, MasterCard and Cash are accepted and must be on main drivers name while paying at the 
rental desk.
Deposit
A refundable deposit varying from EUR 600 to EUR 1400 depending on the vehicle groups will be held 
from the credit card 
until the car is returned.
Delivery and Collection
Delivery and collection service is available free of charge for Belgrade Nikola Tesla Airport, Niš Constantine the Great Airport 
and Downtown City Office
Delivery and collection service for Belgrade is available for an additional charge of EUR 30 per way.
Out of Hours
Out of hours service is available for an additional charge of EUR 30 per service.
Grace Period
for vehicle pick up
1 hour grace period from the schedule time of pickup is allowed. If the customer 
comes to pick the vehicle after the grace period the booking will be considered as "No-show".
for late return
1 hour grace period is for returning vehicles. If the customer comes to return the vehicle after the 
grace period then additional 
one day rental 
will apply.

Extras
Confirmation of Special Equipment’s depends upon the availability at the rental desk.
ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGE.